What to Do If You Think Someone Has Brought in a Dog That Is Not a Service Dog

This tip card provides businesses and public facilities with a brief reference for responding to questions about service animals. It identifies the two questions staff may ask when an animal’s service role is not apparent and explains that staff should not ask about the person’s disability. It also addresses concerns involving animal control and housebreaking and reminds readers that trained miniature horses require consideration. The information supports respectful interactions between staff and people who use service animals.